Returns & Exchanges Policy
Effective Date: January 1, 2024
Last Revised: July 19, 2026
Thank you for shopping with KXNG Cosmetics. If you are not completely satisfied with your purchase, we're here to help. Please review this Returns & Exchanges Policy carefully before making a purchase. By placing an order with KXNG Cosmetics, you agree to the terms of this Returns & Exchanges Policy.
1. Overview
KXNG Cosmetics offers refunds and account credits for eligible returns. We do not offer exchanges unless otherwise approved in advance by our customer service team.
2. Return Eligibility
2.1 Return Window. Items must be postmarked within thirty (30) calendar days of the delivery date confirmed by the shipping carrier to qualify for a return.
2.2 Condition of Returned Items. To be eligible for a full refund or account credit, returned items must be: (i) new and unused; (ii) unopened and in their original sealed packaging; and (iii) accompanied by a valid Return Merchandise Authorization (RMA) number as described in Section 3.
2.3 Hygiene Exception. For the sanitation and safety of our customers, opened or used body butter products cannot be returned or refunded. Because our products are applied to the body, we cannot accept, resell, or reuse any item that has been opened or used.
2.4 Partial Refunds. Items returned outside of their original packaging, with missing labels, or showing signs of handling beyond initial inspection may be eligible for a partial refund or account credit at our discretion.
3. How to Initiate a Return
3.1 Request a Return Merchandise Authorization (RMA). Before sending any return, email info@kxngcosmetics.com with: (i) your order number; and (ii) the reason for the return. Our team will issue an RMA number and provide return instructions.
3.2 Ship Your Return. Include the RMA number with your return shipment and send it to:
KXNG Cosmetics
PO Box 153
McDonough, GA 30253
Returns sent without a valid RMA number may be refused or delayed.
3.3 Use Trackable Shipping. We recommend using a trackable shipping service or purchasing shipping insurance for your return. KXNG Cosmetics is not responsible for returned items that are lost or damaged in transit.
4. Refunds and Account Credits
4.1 Processing Time. Returns are inspected upon receipt. Approved refunds or account credits are issued within fourteen (14) calendar days of our receipt of the returned item.
4.2 Refund Method. Approved returns will be refunded to the original payment method or issued as an account credit, at our discretion.
4.3 Original Shipping Charges. Original shipping charges are non-refundable once the order is in the possession of the shipping carrier. If the order is not marked as delivered by the carrier, original shipping charges will be refunded.
5. Return Shipping Costs
Customers are responsible for all return shipping costs unless the return is due to an error by KXNG Cosmetics, such as shipping the wrong item. In the event of our error, we will cover or reimburse return shipping costs.
6. Wrong Items Received
If you receive an incorrect item, contact our customer service team at info@kxngcosmetics.com with your order number and a description or photo of the item received. We will process an order adjustment to refund the incorrect item. You are not required to return the wrong item unless instructed to do so by our customer service team.
7. Product Melting
Our body butter products are made with premium natural ingredients that may soften or melt when exposed to extreme heat during shipping or storage. This is a characteristic of the product's natural formulation, not a defect. As indicated on the product instructions, the product will re-solidify once stored at room temperature or cooled for at least twenty (20) minutes. Melting during transit is not grounds for a return or refund.
8. Order Cancellation
8.1 Cancellation Window. You may cancel an order within one (1) hour of placing it by emailing info@kxngcosmetics.com with your order number and a request to cancel.
8.2 Fulfillment Schedule. Orders placed before 12:00 PM Eastern Time are shipped the same business day. Orders placed after 12:00 PM Eastern Time are shipped the next business day. Once an order has been fulfilled and transferred to the shipping carrier, it cannot be cancelled and must be processed as a return under this policy.
9. Amazon Orders
Orders placed through Amazon or fulfilled through Amazon Multi-Channel Fulfillment (MCF) are governed by Amazon's return and refund policies. Returns, refunds, and disputes for Amazon orders must be initiated through Amazon's platform. This Returns & Exchanges Policy applies only to orders placed directly through https://www.kxngcosmetics.com.
10. Contact Us
For questions or assistance with a return, cancellation, or any issue with your order, contact us at:
KXNG Cosmetics
Email: info@kxngcosmetics.com
PO Box 153, McDonough, GA 30253