Shipping Policy

Effective Date: January 1, 2024
Last Revised: August 5, 2026

This Shipping Policy describes how KXNG Cosmetics (“KXNG Cosmetics,” “we,” “us,” or “our”) handles shipping, delivery, and related matters for orders placed through  https://kxngcosmetics.com  (the “Website”). By placing an order, you agree to the terms of this Shipping Policy.

1. Shipping Area

We currently ship only within the United States, including P.O. Boxes, APO, FPO, and DPO military addresses.

2. Shipping Options and Estimated Delivery Times

We offer the following shipping options. Estimated delivery times begin from the date of shipment, not the date the order is placed. All estimates are provided by the carrier and are not guaranteed by KXNG Cosmetics.

2.1 USPS Ground Delivery — 3 to 5 business days (default shipping method).

2.2 USPS Priority Mail — 1 to 3 business days.

2.3 UPS Ground — 1 to 5 business days, depending on destination.

2.4 UPS Next Day Air — 1 business day.

2.5 FedEx Overnight — 1 business day.

Available shipping options and rates are displayed at checkout. Delivery times may vary due to carrier delays, weather, holidays, or other factors beyond our control. P.O. Box, APO, FPO, and DPO addresses are served by USPS only.

3. Free Shipping

Orders totaling eighty-five dollars ($85.00) or more before tax qualify for free standard shipping via USPS Ground Delivery. Free shipping cannot be combined with coupon codes or other promotional discounts applied to the same order. If a coupon or discount is applied, standard shipping rates will apply regardless of order total.

4. Order Processing and Fulfillment

4.1 Processing Time. Orders are processed after payment confirmation. Orders placed before 12:00 PM Eastern Time on a business day are shipped the same business day. Orders placed after 12:00 PM Eastern Time, on weekends, or on holidays are shipped the next business day.

4.2 Payment. Payment is collected at the time your order is placed, regardless of whether all items in your order are immediately available for shipment. By placing an order, you authorize KXNG Cosmetics to charge your selected payment method for the full order total, including items that may be subject to a short fulfillment delay as described in Section 5.

4.3 Shipping Confirmation. You will receive a shipping confirmation email with tracking information once your order has been fulfilled and transferred to the carrier.

4.4 Order Cancellation. Orders may be cancelled within one (1) hour of placement by emailing info@kxngcosmetics.com with your order number. Once an order has been fulfilled and transferred to the carrier, it cannot be cancelled. For more information, see our Return Policy at [INSERT RETURN POLICY URL].

5. Backorders and Fulfillment Delays

5.1 Product Availability. KXNG Cosmetics is a small-batch manufacturer. While we make every effort to maintain product availability, certain items may occasionally be temporarily out of stock or subject to short fulfillment delays due to production schedules, ingredient sourcing, or other operational factors.

5.2 Notification. If any item in your order is temporarily unavailable and will result in a fulfillment delay, we will notify you by email within two (2) business days of your order placement. The notification will include: (i) identification of the affected item(s); (ii) the estimated fulfillment timeframe; and (iii) your available options as described in Section 5.4.

5.3 Complete Shipments Only. We do not make partial shipments. If your order contains multiple items and one or more items are temporarily unavailable, your entire order will be held until all items are available and can be shipped together in a single shipment. No additional shipping charges will be assessed as a result of a fulfillment delay.

5.4 Customer Options During a Fulfillment Delay. If your order is subject to a fulfillment delay, you may:

(i)       Wait for the complete order. Your order will be shipped as a complete shipment once all items are available.

(ii)     Modify your order. You may request removal of the backordered item(s) and receive a refund for those items to your original payment method. The remaining items in your order will be shipped promptly. If removal of the backordered item(s) causes your order total to fall below the free shipping threshold, the applicable shipping charge will be deducted from your refund.

(iii)   Cancel your entire order. You may cancel the full order and receive a complete refund to your original payment method.

To exercise any of these options, email info@kxngcosmetics.com with your order number and your selection. If we do not hear from you within five (5) business days of the backorder notification, we will proceed with option (i) and ship your complete order when all items are available.

5.5 Maximum Fulfillment Delay. If a backordered item cannot be fulfilled within ten (10) business days of your order date, we will automatically notify you and offer the option to cancel the affected item for a full refund or cancel the entire order. If we cannot fulfill the backordered item within fifteen (15) business days of your order date, we will automatically cancel the backordered item and issue a refund for that item to your original payment method. If the backordered item was the only item in your order, or if you request cancellation of the entire order, we will issue a complete refund including any shipping charges paid.

5.6 Refund Processing. Refunds issued under this Section 5 will be processed to the original payment method within five (5) business days of the cancellation or modification request. Actual posting to your account may take additional time depending on your financial institution.

5.7 No Liability for Fulfillment Delays. KXNG Cosmetics shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from a fulfillment delay, backorder, or temporary product unavailability, including but not limited to loss of use, inconvenience, or any damages arising from the delayed receipt of products. Our sole obligation in the event of a fulfillment delay is to fulfill your order within the timeframes described in this Section 5, or to issue a refund as described herein.

5.8 FTC Mail, Internet, or Telephone Order Merchandise Rule Compliance. KXNG Cosmetics complies with the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435). If we are unable to ship your order within the timeframe stated at the time of your purchase, or within thirty (30) days if no timeframe was stated, we will provide you with a revised shipment date and the option to consent to the delay or cancel for a full refund. If you do not respond to a delay notice, we will treat your silence as consent to the delay for up to an additional thirty (30) days only. If we are unable to ship within the revised timeframe, we will automatically cancel the order and issue a full refund.

6. Shipping Addresses

We use USPS address validation to verify and correct flagged or incomplete addresses, including missing street suffixes. Please provide accurate and complete shipping information when placing your order. KXNG Cosmetics is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

7. Delivery Confirmation

Delivery is confirmed when the carrier marks the package as delivered. We recommend that you or someone at the delivery address is available to receive your package promptly upon delivery. Packages left unattended after delivery confirmation are the customer’s responsibility, and KXNG Cosmetics is not responsible for packages stolen after the carrier confirms delivery.

8. Lost, Delayed, or Damaged Shipments

8.1 Documentation Requirement. KXNG Cosmetics reserves the right to require photographic or video evidence before processing any claim for a lost, damaged, or incorrect shipment. This may include photographs or video of: (i) the exterior packaging and shipping label; (ii) the interior packaging and contents; (iii) any visible damage to the product or container; and (iv) any other documentation we reasonably request to evaluate your claim. Failure to provide requested documentation within seven (7) calendar days of our request may result in denial of the claim.

8.2 Lost Packages. If your tracking information shows no movement for an extended period or your package does not arrive within a reasonable time after the estimated delivery window, contact us at info@kxngcosmetics.com with your order number. We will work with the carrier to investigate and file a claim on your behalf. If the carrier confirms the package is lost, we will issue a refund or reship your order at our discretion.

8.3 Damaged Packages. If your order arrives visibly damaged, contact us at info@kxngcosmetics.com within seven (7) calendar days of delivery with your order number and photos or video of the damage as described in Section 8.1. We will work with you to resolve the issue, which may include a refund, replacement, or carrier claim.

8.4 Carrier Delays. Estimated delivery times are not guaranteed. KXNG Cosmetics is not responsible for delays caused by the carrier, weather events, natural disasters, or other circumstances beyond our control. We will assist you in contacting the carrier for updated delivery information.

9. Product Handling During Shipping

Our body butter products are made with premium natural ingredients that may soften or melt when exposed to extreme heat during shipping or storage. This is a characteristic of the product’s natural formulation, not a defect. As indicated on the product instructions, the product will re-solidify once stored at room temperature or cooled for at least twenty (20) minutes. Changes in texture or appearance caused by heat during transit do not affect product performance and are not grounds for a return or refund.

While our packaging is designed to protect your products, we cannot guarantee against the effects of extreme temperatures or other environmental conditions during transit.

10. Contact Us

For questions or concerns about your shipment, contact us at:

KXNG Cosmetics Email: info@kxngcosmetics.com
PO Box 153, McDonough, GA 30253