Shipping Policy
Effective Date: January 1, 2024
Last Revised: July 19, 2026
This Shipping Policy describes how KXNG Cosmetics ("KXNG Cosmetics," "we," "us," or "our") handles shipping, delivery, and related matters for orders placed through https://www.kxngcosmetics.com (the "Website"). By placing an order, you agree to the terms of this Shipping Policy.
1. Shipping Area
We currently ship only within the United States, including P.O. Boxes, APO, FPO, and DPO military addresses.
2. Shipping Options and Estimated Delivery Times
We offer the following shipping options. Estimated delivery times begin from the date of shipment, not the date the order is placed. All estimates are provided by the carrier and are not guaranteed by KXNG Cosmetics.
|
Shipping Method |
Estimated Delivery Time |
Notes |
|
USPS Ground Delivery |
3 to 5 business days |
Default shipping method |
|
USPS Priority Mail |
1 to 3 business days |
|
|
UPS Ground |
1 to 5 business days |
Depends on destination |
|
UPS Next Day Air |
1 business day |
|
|
FedEx Overnight |
1 business day |
|
Available shipping options and rates are displayed at checkout. Delivery times may vary due to carrier delays, weather, holidays, or other factors beyond our control. P.O. Box, APO, FPO, and DPO addresses are served by USPS only.
3. Free Shipping
Orders totaling eighty-five dollars ($85.00) or more before tax qualify for free standard shipping via USPS Ground Delivery. Free shipping cannot be combined with coupon codes or other promotional discounts applied to the same order. If a coupon or discount is applied, standard shipping rates will apply regardless of order total.
4. Order Processing and Fulfillment
4.1 Processing Time. Orders are processed after payment confirmation. Orders placed before 12:00 PM Eastern Time on a business day are shipped the same business day. Orders placed after 12:00 PM Eastern Time, on weekends, or on holidays are shipped the next business day.
4.2 Shipping Confirmation. You will receive a shipping confirmation email with tracking information once your order has been fulfilled and transferred to the carrier.
4.3 Order Cancellation. Orders may be cancelled within one (1) hour of placement by emailing info@kxngcosmetics.com with your order number. Once an order has been fulfilled and transferred to the carrier, it cannot be cancelled. For more information, see our Return Policy at [INSERT RETURN POLICY URL].
5. Shipping Addresses
We use USPS address validation to verify and correct flagged or incomplete addresses, including missing street suffixes. Please provide accurate and complete shipping information when placing your order. KXNG Cosmetics is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.
6. Delivery Confirmation
Delivery is confirmed when the carrier marks the package as delivered. We recommend that you or someone at the delivery address is available to receive your package promptly upon delivery. Packages left unattended after delivery confirmation are the customer's responsibility, and KXNG Cosmetics is not responsible for packages stolen after the carrier confirms delivery.
7. Lost, Delayed, or Damaged Shipments
7.1 Lost Packages. If your tracking information shows no movement for an extended period or your package does not arrive within a reasonable time after the estimated delivery window, contact us at info@kxngcosmetics.com with your order number. We will work with the carrier to investigate and file a claim on your behalf. If the carrier confirms the package is lost, we will issue a refund or reship your order at our discretion.
7.2 Damaged Packages. If your order arrives visibly damaged, contact us at info@kxngcosmetics.com within seven (7) calendar days of delivery with your order number and photos of the damage. We will work with you to resolve the issue, which may include a refund, replacement, or carrier claim.
7.3 Carrier Delays. Estimated delivery times are not guaranteed. KXNG Cosmetics is not responsible for delays caused by the carrier, weather events, natural disasters, or other circumstances beyond our control. We will assist you in contacting the carrier for updated delivery information.
8. Product Handling During Shipping
Our body butter products are made with premium natural ingredients that may soften or melt when exposed to extreme heat during shipping or storage. This is a characteristic of the product's natural formulation, not a defect. As indicated on the product instructions, the product will re-solidify once stored at room temperature or cooled for at least twenty (20) minutes. Changes in texture or appearance caused by heat during transit do not affect product performance and are not grounds for a return or refund.
While our packaging is designed to protect your products, we cannot guarantee against the effects of extreme temperatures or other environmental conditions during transit.
9. Contact Us
For questions or concerns about your shipment, contact us at:
KXNG Cosmetics
Email: info@kxngcosmetics.com
PO Box 153, McDonough, GA 30253